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that care for
your success

that care for
your success

About Tata Protect

At Tata Motors, we believe that services built around your specific needs help improve performance. All our services are designed to guarantee your success through quicker repairs, improved uptime, and rapid resolution of queries. With Tata Protect, we have divided our services according to the needs that can arise during transit and delivery. Discover Tata Protect's universe of solutions and select the services that suit your business requirements.

Tata Motors

Host of services

TATA Zippy

With Tata Zippy, we strive to address complaints in a maximum time frame of 48 hours. We prioritize our customers and their satisfaction, offering them with prompt assistance throughout their ownership experience.

For our newly launched models (or our top 3 models based on volume), we actively monitor and assure smooth performance on time to provide customer and product assistance in the country within the warranty period.

TATA Shield

We understand the frustrations and inconvenience caused by accidents. Hence, we try to provide timely and effective support throughout such situations. For your convenience and satisfaction, we aim to get your vehicle back on the road as soon as possible.

We strive to reduce the amount of downtime for our customers' breakdown vehicles with a holistic approach and commitment. Our goal is to quickly restore your vehicles as soon as possible for efficient and unhindered operations.

TATA Genuine parts - vital parts availability

Whether it's for our newly launched models or our top 3 models based on volume, we understand the importance of having essential TATA Genuine Parts readily accessible when needed. We have implemented a process with utmost care and concern for our customers, aiming to provide them with round-the-clock availability of chosen TATA Genuine vital spare parts at all our service stations across the country.

Your satisfaction and peace of mind are our top priorities. Our unwavering commitment is to ensure 100% availability of these crucial parts, so that our customers can rely on us to promptly address their vehicle maintenance and repair needs.

TATA Alert

Facing a vehicle breakdown can be a stressful experience. With TATA Alert, we want to reassure our customers that we are equipped for such scenarios and are dedicated to resolving their issues. Our quick and seamless service is designed to minimise your convenience and get your vehicle functioning as soon as possible. We strive to deliver our customers with every kind of support during such events.

Through TATA Alert, we make sure that our workshops have a reliable breakdown support infrastructure. Through timely and effective assistance, we strive to address breakdowns so that your business’ efficiency isn’t compromised.

Express Service

We realise that your time is valuable, and we want to minimise any inconvenience caused due to vehicle unavailability during scheduled service or repairs. With our dedicated resources and efficient workflow, we strive to provide you with a seamless and expedited service experience. Your satisfaction and convenience are our top priorities, and we are committed to delivering exceptional service while ensuring your vehicle receives the attention it needs in a timely manner.

Express Service has been created with a strong focus on caring for our customers and ensuring the shortest possible downtime for selected scheduled services and minor repair jobs. To achieve this, we have dedicated express bays, special tools, exclusive manpower, and readily available parts in our authorised workshops. Our goal is to complete 85% of jobs under the express service category within a maximum time frame of 8 hours.

Value added services

Our Value Added Services have been crafted with a genuine concern for our customers, aiming to assure them of our commitment to effectively manage the maintenance and upkeep of their vehicles on their behalf. Our goal is to ensure that your vehicle performs at its best and experiences minimal downtime.

To achieve this, we offer comprehensive AMC (Annual Maintenance Contract) or service packages that cater to the specific needs of your vehicle. Our endeavour is to cover at least 50% of vehicles under these packages, providing you with peace of mind and convenience. You can trust us to go the extra mile in ensuring the longevity and efficiency of your vehicle, allowing you to focus on what matters most to you.

We understand the significance of timely service and resolution, which is why we monitor each complaint with a dedicated timeline for its satisfactory resolution. We aim to resolve your issues fast, without compromising efficiency. We appreciate your trust in our service and to ensure your satisfaction, we strive to address your concerns quickly and effectively. Through our customer-centric approach, we give prominence to the concerns and feedback of our customers and make sure that every complaint receives the attention it needs. All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).

Tata Motors

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